Subject: Re: KNET issue // 1411018 //8398448353
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>, lessin kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>, Harish thakor <[email-masked]>, anju john <[email-masked]>
Date: Mon, 24 Aug 2020 02:59:37 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, August 23, 2020 4:13:01 PM 
Subject: KNET issue // 1411018 //8398448353 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED 

Order Date : Aug 20, 2020 
Hybris Ticket : 03504012 
Order ID: 8398448353 
Total Price: KWD37.15 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin