Subject: Re: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>, lessin kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>, Harish thakor <[email-masked]>, anju john <[email-masked]>
Date: Mon, 24 Aug 2020 02:17:42 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, August 23, 2020 11:58:16 AM 
Subject: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions 

Order Date: ​Aug 21, 2020 
Order ID: ​8398517302 
Hybis Ticket : 03500012 
Total Price: ​KWD2.50 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah