Subject: Re: Late Delivery//8376476813
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 01:54:38 -0700 (MST)

Hi Team, 

With reference to the order number 8376476813, the order was placed on 7th April and as per the hybris the order was delivered on 27th April. However, the customer is claiming that he didn't receive the full order. 

We have already escalated the case to the Postaplus team to provide us the POD but we didn't receive any update from them, So we request you to check this case and provide us the refund approval. 

The Order value is KWD 24.70. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 24, 2020 2:07:37 PM 
Subject: Re: Late Delivery 

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 919436 

Order Date : Apr 7, 2020 
Order ID: 8376476813 
Tracking ID: 100041277622 

Total Price : KWD24.70 

Issue Description : As per hybris the order is delivered while on tracking the order it shows (Shipment Void) and the customer has not received the order. 
we escalated to the concern team on 22/05/2020 but no action has been taken so far. 
Case history : The customer reached out to us on 05/08/2020 and since then the issue but no action has been taken. 

Customer's history : the customer is with us since 7th of Apr and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Mohammad Shafeeque" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, August 6, 2020 11:23:46 AM 
Subject: Late Delivery