Subject: RE: Missing Shipment / Refund approval Order ID: 6215647295
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 08:23:38 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Go ahead with the refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 23, 2020 4:45 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing Shipment / Refund approval Order ID: 6215647295

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 7:14:43 PM
Subject: Missing Shipment / Refund approval Order ID: 6215647295

Hi Team

Problem Statement : Missing Shipment / Refund approval.

Order Date :  Aug 13, 2020
Order ID: 6215647295
Tracking ID : FP08130001565
Total Price : 198
Concept : LIFESTYLE

Issue Description : The Customer placed the order on  Aug 13, 2020, we had asked for the POD from the LMG team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipment and also says that the image of the building is different from the one mentioned in the address.

Case history : The customer reached out to us on Aug 16, 2020.

Customer's history : The customer is with us since  Aug 13, 2020 and this is her first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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