Subject: RE: Missing items/ Refund approval // 8373937894
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 07:54:15 +0000

@Seeta Seeta<mailto:[email-masked]>

Please find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Thursday, August 20, 2020 5:48 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items/ Refund approval // 8373937894
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order number 8373937894, the customer contacted us informing that he placed the order for 15 items but out of 15 items he only receives 2 item which is:- 161551982 - - Sustainable Printed Longline Shirt with Mandarin Collar
and 161265071 - - Sustainable Striped Oversized Shirt Dress in Regular Fit.

The remaining items in this order were not delivered to the customer as per what they reported to us. As per cockpit/hybris all the items have been delivered and the same was conveyed to the customer. The customer is insisting that the refund for the missing items to be done asap as well has confirmed not receiving the remaining 13 items in this order.

The same concern was escalated to the warehouse to confirm the same. however, we have not received any update regarding the same.

Assistance Required: Please assist in getting the approval for this amount of KWD 97.50 so that we can close this case asap.

Thank you for your help!

Regards,
Seeta Kunwar

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 4:52:06 PM
Subject: Re: Missing items/ Refund approval // 8373937894

Please follow up the order since 23 Mar 2020
________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 August, 2020 09:43:09
Subject: Re: Missing items/ Refund approval // 8373937894

Hi Team

Problem Statement : Missing item / Refund approval

Order Date :  23-Mar-2020

Order ID: 8373937894

Tracking IDs : 100040907974

Issue Description : The customer placed order for 15 items but as per the customer he/she has only received two items which are:

- 161551982 - - Sustainable Printed Longline Shirt with Mandarin Collar
- 161265071 - - Sustainable Striped Oversized Shirt Dress in Regular Fit

Under the consignment details we can see that all 15 items have been shipped/Delivered from our side.

The customer complaint: 13 item out of 15 are missing.

The cost of missing items: KWD 93.5

Case history : The customer reached out to us on 29 of March 2020 and since then the issue was escalated to courier team as well as WH but no action has been taken.

Customer's history : The customer's first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 August, 2020 13:59:29
Subject: Re: Missing items// 8373937894

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 19:59:38
Subject: Missing items// 8373937894

Hi Team,

In the below issue the customer received only two items, kindly check with concerned team,since the order date on 23 March.

Hi Team,

Problem Statement: (Missing items)

Order Date : 23-Mar-2020
Order ID: 8373937894
Tracking ID: 100040907974
Assistance Required: Need missing item

Issue Description: The customer placed order for 15 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 15 items have been shipped/Delivered from our side.
The customer history:  13 ITEMS OUT OF 15 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The delivered items are:
- 161551982 - - Sustainable Printed Longline Shirt with Mandarin Collar
- 161265071 - - Sustainable Striped Oversized Shirt Dress in Regular Fit

Regards,
Algaily

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Missing items/ Refund approval // 8373937894
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 06:47:28 +0000

Pls refund

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 4:13 PM
To: Varun Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing items/ Refund approval // 8373937894
Importance: High

@Varun Sharma<mailto:[email-masked]>

Please advise if we can refund the below missing items worth KWD 97.50.

This is the customer’s first order with us by the way.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 5:48 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items/ Refund approval // 8373937894
Importance: High

External email sender, please take precaution.

Hi Team,

With reference to order number 8373937894, the customer contacted us informing that he placed the order for 15 items but out of 15 items he only receives 2 item which is:- 161551982 - - Sustainable Printed Longline Shirt with Mandarin Collar

and 161265071 - - Sustainable Striped Oversized Shirt Dress in Regular Fit.

The remaining items in this order were not delivered to the customer as per what they reported to us. As per cockpit/hybris all the items have been delivered and the same was conveyed to the customer. The customer is insisting that the refund for the missing items to be done asap as well has confirmed not receiving the remaining 13 items in this order.

The same concern was escalated to the warehouse to confirm the same. however, we have not received any update regarding the same.

Assistance Required: Please assist in getting the approval for this amount of KWD 97.50 so that we can close this case asap.

Thank you for your help!

Regards,
Seeta Kunwar

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 4:52:06 PM
Subject: Re: Missing items/ Refund approval // 8373937894

Please follow up the order since 23 Mar 2020

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 August, 2020 09:43:09
Subject: Re: Missing items/ Refund approval // 8373937894

Hi Team

Problem Statement : Missing item / Refund approval

Order Date :  23-Mar-2020

Order ID: 8373937894

Tracking IDs : 100040907974

Issue Description : The customer placed order for 15 items but as per the customer he/she has only received two items which are:

- 161551982 - - Sustainable Printed Longline Shirt with Mandarin Collar

- 161265071 - - Sustainable Striped Oversized Shirt Dress in Regular Fit

Under the consignment details we can see that all 15 items have been shipped/Delivered from our side.

The customer complaint: 13 item out of 15 are missing.

The cost of missing items: KWD 93.5

Case history : The customer reached out to us on 29 of March 2020 and since then the issue was escalated to courier team as well as WH but no action has been taken.

Customer's history : The customer's first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 August, 2020 13:59:29
Subject: Re: Missing items// 8373937894

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 19:59:38
Subject: Missing items// 8373937894

Hi Team,

In the below issue the customer received only two items, kindly check with concerned team,since the order date on 23 March.

Hi Team,

Problem Statement: (Missing items)

Order Date : 23-Mar-2020

Order ID: 8373937894

Tracking ID: 100040907974

Assistance Required: Need missing item

Issue Description: The customer placed order for 15 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 15 items have been shipped/Delivered from our side.

The customer history:  13 ITEMS OUT OF 15 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The delivered items are:

- 161551982 - - Sustainable Printed Longline Shirt with Mandarin Collar

- 161265071 - - Sustainable Striped Oversized Shirt Dress in Regular Fit

Regards,

Algaily