Subject: Customer account debited, but unable to see any transaction - Ticket ID 1394179
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Mon, 24 Aug 2020 00:10:12 -0700 (MST)

Dear Team, 

With regards to ticket id 1394179, the customer is complaining that his account has been debited for SAR 60.00, but he was unable to place the transaction. The customer has shared the transaction receipt from the bank for the confirmation. 

Customer Email: [email-masked] 

Kindly assist. 

Regards, 
Nikhil.