Subject: Missing Items - 1383060
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sun, 23 Aug 2020 23:31:57 -0700 (MST)

Dear Team, 

Problem Statement: Missing items 
Order Date: 07/08/2020 
Order ID: 2000040087 
Tracking ID: 43813440602 

Issue Description: Customer placed order for 09 items but as per the customer he/she has only received 05 items, Under the consignment details we can see that all 09 items has been Delivered from our side. 

Customer history: 4 ITEMS OUT OF 9 ARE MISSING, CUSTOMER WANTS THE REFUND TO HIS BANK ACCOUNT ASAP. CUSTOMER ​HAS PLACED HIS FIRST ORDER WITH US. 

Missing items are: 

1. 162355408 - - Textured Sleeveless Dress with Spread Collar and Belt the cost of the item is EGP 300.00. 
2. 162318488 - - Floral Printed Maxi Dress with Mandarin Collar and Asymmetric Hem the cost of the item is EGP 420.00 
3. 162035395 - - Solid V-neck Dress with Flared Sleeves and Side Slits, the cost of the item is EGP 290.00 
4. 162034254 - - Polka Dot Printed A Line Dress with Short Sleeves and V-Neck, the cost of the item is EGP 180.00 

The customer came to us on Aug 13 and I have escalated twice to WH but no response. The customer has placed his first order with us. The customer wants the refund to his bank account. 

Approval required to process the refund. Kindly assist. 

Regards, 
Nikhil.