Subject: RE: Refund approval//6489853095
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hemyar Nasser <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 05:48:45 +0000

@Seeta Seeta<mailto:[email-masked]>

Please find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Sunday, August 23, 2020 11:40 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Hemyar Nasser <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval//6489853095

External email sender, please take precaution.
Hi Team,

With reference to order number 6489853095, the order was placed on 8th May, till now on the hybris the order status is showing In Progress. The agent has already escalated the case to courier team and we have been informed that the shipment was already cancelled before handling to them.

So we request you to check this case and assist us to resolve it.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 22 August, 2020 20:41:43
Subject: Refund approval

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1402875
Order Date:  May 8, 2020
Order ID: 6489853095
Tracking ID: S001246837611
Total Price: SAR 93.60

Issue Description: the order cancelled before handed over to SHIPA .

Case history: order issue 8-5-20 and cancelled without doing the refund to customer.

Customer's history: customer ordered 2 ON_VALIDATION_CANCELLED ,1 order completed and this order which cancelled .

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Hemyar

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Subject: Re: Refund approval//6489853095
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 05:46:13 +0000

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb058809df6e54347241d08d847f102b7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637338447746015259&sdata=Jtvvx%2FUCDeKjmUfLUzR7%2Bmkh9NHWUrnYGDRqqME25%2FE%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 24, 2020 9:44:48 AM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval//6489853095

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below.

From: Seeta Seeta <[email-masked]>
Sent: Sunday, August 23, 2020 11:40 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Hemyar Nasser <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval//6489853095

External email sender, please take precaution.

Hi Team,

With reference to order number 6489853095, the order was placed on 8th May, till now on the hybris the order status is showing In Progress. The agent has already escalated the case to courier team and we have been informed that the shipment was already cancelled before handling to them.

So we request you to check this case and assist us to resolve it.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 22 August, 2020 20:41:43
Subject: Refund approval

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1402875

Order Date:  May 8, 2020

Order ID: 6489853095

Tracking ID: S001246837611

Total Price: SAR 93.60

Issue Description: the order cancelled before handed over to SHIPA .

Case history: order issue 8-5-20 and cancelled without doing the refund to customer.

Customer's history: customer ordered 2 ON_VALIDATION_CANCELLED ,1 order completed and this order which cancelled .

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

Hemyar