Subject: RE: POD #FP04281000664
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>, ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 05:46:56 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Go ahead with the refund.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, June 24, 2020 6:10 PM
To: ksalmglogistics Rydconloc <[email-masked]>; ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: POD #FP04281000664
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly share the POD of the below details.

Tracking ID: FP04281000664
Order No: 6486508000

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 June, 2020 11:13:18
Subject: POD

Hi Team,

Problem Statement: POD

Order Date : 24 Apr 2020
Order No: 6486508000
Tracking ID: FP04281000664

The  order status shows delivered but customer is claiming he didn't receive this shipment kindly provide us by Proof Of Delivery ,

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund Approval - 6486508000
From: Hamza Hafeez <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Lelani Uypala" <[email-masked]>
Date: Mon, 24 Aug 2020 05:32:12 +0000

Hi Jessie,

Lease proceed with the manual refund.

Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

  +971 4 517 3209

   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C73e0082935a441a51c0008d847ef0e09%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637338439349356778&sdata=5sXMM6kAg2e%2BiOFsJCvAc8s7TWcObCZKNZC8WBKEccM%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 5:21 PM
To: Hamza Hafeez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval - 6486508000

@Hamza Hafeez<mailto:[email-masked]>

Please advise if we can refund the below missing items.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, August 21, 2020 1:55 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abdulaziz Ghilan <[email-masked]>
Subject: Refund Approval - 6486508000

External email sender, please take precaution.

​_

Hi Team

Problem Statement: Refund approval.

Ticket ID: 925742

Order Date:  27 Apr 2020

Order ID: 6486508000

Tracking ID: FP04281000664, 45946143994

Total Price: SAR 394

Issue Description: Order placed on 27 Apr, 2020. The order was shipped out under 2 separate shipments. One is showing delivered on April 30, 2020 and the other was delivered on May 5, 2020. Customer is reporting not receiving the following items in this order which were sent under AWB: FP04281000664 -

161200251 - - Skechers Low Top Lace Up Walking Shoes

161913138 - - Skechers Walking Lace-Up Sneakers

The cost of missing items is SAR 294.

Customer is insisting we get the refund processed asap.

Case history : The customer reached out to us on June 21, 2020 and the same was escalated to warehouse regarding the same multiple times however, we received no response for the same.

Customer's history: Customer is shopping with us since April 2020 and have 6 completed orders at this time. Total value of completed orders is SAR 3000.90

Assistance required : We request you to assist in getting refund approval for SAR 294 so that we can close the case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "ksalmglogistics Rydconloc" <[email-masked]<mailto:[email-masked]>>, "Cashier Olmriyadh" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Bm olmriyadh" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Mohammad Hameed Mohammad Fasi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "Abdulaziz Ghilan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 9:23:36 PM
Subject: Re: POD #FP04281000664

Hi All,

Any update ?

  _____

From: "Arish Laila" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "ksalmglogistics Rydconloc" <[email-masked]<mailto:[email-masked]>>, "Bm olmriyadh" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>, "Cashier Olmriyadh" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Mohammad Hameed Mohammad Fasi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 June, 2020 20:06:55
Subject: RE: POD #FP04281000664

@Bm olmriyadh<mailto:[email-masked]>- Dear Dinesh please check and update mention shipment delivery status with POD

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 24, 2020 5:10 PM
To: ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: POD #FP04281000664
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly share the POD of the below details.

Tracking ID: FP04281000664

Order No: 6486508000

Regards,

Fauzan

  _____

From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 June, 2020 11:13:18
Subject: POD

Hi Team,

Problem Statement: POD

Order Date : 24 Apr 2020

Order No: 6486508000
Tracking ID: FP04281000664

The  order status shows delivered but customer is claiming he didn't receive this shipment kindly provide us by Proof Of Delivery ,

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C73e0082935a441a51c0008d847ef0e09%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637338439349366774&sdata=am8GfKBUCtXmtPc0KGoJGvyw4kIOUnSJCFlV6nblCUs%3D&reserved=0>