Subject: RE: Late Shipping 6486594494
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, ArishLaila <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Raghu Pillai <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 05:15:48 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, June 26, 2020 3:09 PM
To: ArishLaila <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mykel Nakhnoukh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Shipping 6486594494

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Mykel Nakhnoukh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 11 June, 2020 18:30:06
Subject: Late Shipping

Hi Team,

Problem Statement: Late Shipping
Order Date : Apr 27, 2020
Order ID: 6486594494
Tracking ID: 45946732985
Assistance Required: Need Urgent Delivery
Issue Description: Customer placed order on Apr 27, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.
Customer is chasing us for his/her order so we request you to expedite the delivery date asap.

Regards,

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund approval./ 6486594494
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 23 Aug 2020 01:40:57 +0000

Approved for refund.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C911ab6ffb8824fd5742708d8470594e5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637337436585372612&sdata=UG20ogiYH8X9SZqpAiuMlUj98mn2KUYZnS8I4tq%2B34Y%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 4:38:21 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval./ 6486594494

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below order.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, August 20, 2020 5:22 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: asjad hussain <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval./ 6486594494
Importance: High

External email sender, please take precaution.

Hi Team,

Please update us on below case.

Regards,

Fauzan

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 19:37:55
Subject: Refund approval./ 6486594494

Hi jessie,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,

Fauzan

  _____

From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 18:29:27
Subject: Refund approval./ 6486594494

Hi Team

Problem Statement :   Refund approval

Ticket id : 1060991

Order Date :  Apr 27, 2020

Order ID: 6486594494

Tracking ID : 45946732985

Total Price  of undelivered items : 221.4

Issue Description : The Customer placed the order on Apr 27, 2020  , and it is pending since then and  the status is showing  Shipped and the tracking id is invalid.

Case history : The customer reached out to us on  18 May 2020   since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since  4/27/20  and this is his  first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Asjad.