Subject: New Reply Received - White Shoes return big size
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 23 Aug 2020 21:33:20 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  White Shoes return big size  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
I can't see any box next to this item to click it for returns <span id="ms-outlook-android-cursor">
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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, August 23, 2020 7:31:22 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1402537] - White Shoes return big size
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<div dir="ltr">Hi Maram,<br>
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<div dir="ltr">Thank you for shopping with us.<br>
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In the meantime, an exchange is not available at <a href="http://www.maxfashion.com" rel="noreferrer">
www.maxfashion.com</a>. You can return online purchases through the below three channels:<br>
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· You can contact our customer support team on 800-1111629 to book a return and to be notified of the refund amount based on our return policy.<br>
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
· You can now drop off your return to any (Max) store across KSA.<br>
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Here’s what you need to do.<br>
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· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in KSA.<br>
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1402537