Subject: Re: Refund Followup // 8389137511 // 1375910
From: Shakeeb Arsalan <[email-masked]>
To: Nitesh Singh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 23 Aug 2020 09:12:42 -0700 (MST)

Hi 

the refund is stuck because the customer raised the return for 3 qty of the following item ( 160881212 - - Juniors Anti-Colic Wide Neck Teat - Set of 2 ) but returned 2, he mentioned what he returned in his email and the same confimed in the RMA 

Please create RMA for the following items : 
160881212 - - Juniors Anti-Colic Wide Neck Teat - Set of 2 (2qty) 
160881213 - - Juniors Dual Anti-Colic Wide Neck Teat - Set of 2 (1qty) 

then ask Jira to process as the items are already received 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, August 22, 2020 11:30:45 AM 
Subject: Refund Followup // 8389137511 // 1375910 

Hi Team, 

With reference to order number: 8389137511, a return request was raised for 2 items in Hybris and as per customer she handed over the item: 160881212 - - Juniors Anti-Colic Wide Neck Teat - Set of 2, quantity 3 to the customer to the courier team. 

As per the hybris, customer raised return request for 2 different items. 

We have emailed the Warehouse team to confirm the no. of items returned along with quantity, however no response received. 

Order Date : Jun 23, 2020 
Order ID: 8389137511 
Return Tracking ID: RP06271000966 

RMA: 43178038 

Kindly look into this issue and do the needful. 

Regards, 
Nitesh