Subject: Re: ON_VALIDATION_CANCELLED // 8396739394 & 8396735736/ 1372174
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>, lessin kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, anju john <[email-masked]>, Harish thakor <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 23 Aug 2020 08:52:51 -0700 (MST)

Hi Team, 

Orders : 8396739394 & 8396735736 
bothe orders have been cancelled on validation but we could not see any captured amount on hybris. 
PFA as the customer is claiming that the amont has been deducted on the same date of trying to place the order 10th of Aug. 
Need your advise. 

Regards 
Shakeeb 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, August 16, 2020 12:21:17 PM 
Subject: ON_VALIDATION_CANCELLED // 8396739394 // 1372174 

Hi Team, 

With reference to order numbers: 8396739394 & 8396735736 order was On_Validation_Cancelled and the customer is complaining that they didn't received a refund. 

Order date: Aug 10, 2020 
Payment mode: KNET 
Ticket ID: NA 

Customer provided bank statement as attached above 

Kindly look into this issue and do the needful. 

Thanks, 
Nitesh