Subject: Re: Knet refund issue 8397935929
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>, lessin kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>, Harish thakor <[email-masked]>
Date: Sun, 23 Aug 2020 07:48:38 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, August 22, 2020 8:36:22 AM 
Subject: Knet refund issue case ID 1409854 

Problem Statement: Refund Not Processed 
Order Date : Aug 17, 2020 
Order ID:8397935929 
Ticket ID: 03496045 
Assistance Required: Need refund for customer. 

The order was placed on Aug 17, 2020 but his order got cancelled on validation and money got deducted from his account but not refunded yet. 
please do needful. 

Best regards 
Ammar Asif