Subject: Re: Not shipped order / Refund approval. Order ID: 8374890605
From: Shakeeb Arsalan <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 23 Aug 2020 03:57:26 -0700 (MST)

Hi Ebrahim 

please share the breakdown of the items concept wise and the total? 
Plus mention to whome u have escalated the issue earlier and what responses did u get 

all the details should be mentioned for the refund approval 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, August 9, 2020 5:30:56 PM 
Subject: Not shipped order / Refund approval. Order ID: 8374890605 

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Order Date : Mar 29, 2020 
Order ID: 8374890605 
Tracking ID : FP04280001466 
Total Price : 50.98 

Issue Description : The Customer placed the order on Mar 29, 2020, and it is process since then, However till now the refund has not been initiated. 
Case history : The customer reached out to us on 4th of Apr and since then no action has been taken. 

Customer's history : the customer is with us since 29 of Mar and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb