Subject: RE: Refund issue // 1394681 // 6482402970
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>
Date: Sun, 23 Aug 2020 09:55:44 +0000

Hi Shakeeb,

Please advise customer to raise complaint through his bank or Saudi monetary authority as refund processed.

RRN 016813059360.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 23, 2020 1:31 PM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>
Subject: Re: Refund issue // 1394681 // 6482402970

External email sender, please take precaution.
Hi Malik,

the customer is claiming that he did not receive the amount for the order 6482402970, However the refund was initiated on 16-06-2020
Can you please check and provide RRN number so we can share with the customer

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 12:04:34 PM
Subject: Refund issue // 1394681 // 6482402970

Hi Team

Problem Statement:  Refund issue

Order Date :Apr 16, 2020
Order ID: 6482402970
Total Price: SAR180
Identifier: APPLE_PAY

Assistance Required: Need to check and refund

Issue Description: The refund has been successful but customer still clime that he didn't receive  any amount in his account
and send his account statement and details

plz check and do need full

Best Regards
Ala Aldin

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