Subject: Re: No transaction against the debit of KWD 6.7 - Customer's Email ID : [email-masked]
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>, lessin kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Harish thakor <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>
Date: Sun, 23 Aug 2020 02:41:23 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, August 18, 2020 2:13:08 PM 
Subject: No transaction against the debit of KWD 6.7 - Ticket ID 1380098 

Dear Team, 

The customer is complaining that he tried to place an order, but the transaction was not successful hence the order was not placed. He is complaining that his account has been debited. Attached are the screenshots shared by the customer. 

The customer is confirming that the Transaction ID is '021630004245'. 

Kindly assist. 

Regards, 
Nikhil.