Subject: Re: Refund issue // 1394681 // 6482402970
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>
Date: Sun, 23 Aug 2020 02:31:15 -0700 (MST)

Hi Malik, 

the customer is claiming that he did not receive the amount for the order 6482402970, However the refund was initiated on 16-06-2020 
Can you please check and provide RRN number so we can share with the customer 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, August 18, 2020 12:04:34 PM 
Subject: Refund issue // 1394681 // 6482402970 

Hi Team 

Problem Statement: Refund issue 

Order Date :Apr 16, 2020 
Order ID: 6482402970 
Total Price: SAR180 
Identifier: APPLE_PAY 

Assistance Required: Need to check and refund 

Issue Description: The refund has been successful but customer still clime that he didn't receive any amount in his account 
and send his account statement and details 

plz check and do need full 

Best Regards 
Ala Aldin