Subject: Re: refund approval/ 6472792291
From: Seeta Seeta <[email-masked]>
To: asjad hussain <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 23 Aug 2020 00:46:52 -0700 (MST)

Check the case again and re-escalate the case properly. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 22 August, 2020 18:42:01 
Subject: refund approval/ 6472792291 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1365366 

Order Date : Mar 25, 2020 

Order ID: 6472792291 

Return Tracking ID : 45764613462 

Total Price of the return item : 408.24 

Issue Description : The Customer placed the order on Mar 25, 2020 , and the return request has been raised on 4/1/20 and the customer is claiming that he has returned the items However till now the refund has not been initiated and the return tracking id is invalid. 
Case history : The customer reached out to us on 2020-04-09 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 3/25/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards