Subject: Fwd: Knet refund 8393902184
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 22 Aug 2020 23:28:09 -0700 (MST)

Dear Team, 

The amount which is in question is KWD 54.26, for Order ID 8393902184 which is On Validation cancelled. Attached image for your reference. 

Kindly assist. 

Regards, 
Nikhil. 

From: "Rashid Gafoor Kaskar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Lessin Kumar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Anju John" <[email-masked]> 
Sent: Saturday, 22 August, 2020 17:08:08 
Subject: RE: Knet refund 8393902184 

HI, 

Refund done on 2 nd August 

IP Address94.129.90.58Batch ID-1 

Transaction Date/TimeSun Aug 02 12:37:05 AST 2020Post Date0802 

Transaction ID202021530512645Action CodeCredit 

Merchant ID2683Terminal ID268301 

Payment InstrumentDebit CardBrand IDNational Bank of Kuwait 

Card Number464452******8832Card ExpirationSep , 2022 

Transaction Amount48.610Currency Code414 

Merchant Track ID159553408600011685Result CodeCAPTURED 

Host Response00Authorization Code821674 

AVS ResponseCVD2 Validation Repsonse 

Reference ID021598000335STAN ID888494 

Cardholder Address 

ECI7Cardholder Zip Code 

User Field 1User Field 2 

User Field 3User Field 4 

User Field 5 

From: Shakeeb Arsalan 
Sent: Sunday, August 16, 2020 6:58 PM 
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]> 
Subject: Re: Knet refund 8393902184 

External email sender, please take precaution. 

Hi Team 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 15, 2020 5:41:26 PM 
Subject: A/c debited for On Validation Order - Ticket ID 1382781 

Dear Team, 

WIth regards to Order ID 8393902184, the customer is complaining that the refund for On Validation order has not been processed. Please find attached debit confirmation. 

Kindly assist. 

Regards, 

Nikhil. 

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