Subject: RE: Refund approval. case ID 1162748
From: Reddy Prasad <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 23 Aug 2020 05:18:15 +0000

Dear Midhun

Please check and confirm if the order is received and return processed

Regards

Reddy Prasad

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 4:30 PM
To: Apoorv Joshi <[email-masked]>; Midhun Madhu <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund approval. case ID 1162748
Importance: High

@Midhun Madhu<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Have we collected this order? 8377612541

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 3:03 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval. case ID 1162748

External email sender, please take precaution.
Hi Jessie,

Kindly advise if there is any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 1:18:50 PM
Subject: Re: Refund approval. case ID 1162748

Hi Jessie,

Items are returned via Postaplus. Concerned return reference is: KWI2020/51361

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 11:47:14
Subject: RE: Refund approval. case ID 1162748

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Which courier partner?

Is it own last mile or Postaplus?

@Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

Please advise if any return has been received for the below order.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 8:02 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval. case ID 1162748
Importance: High

External email sender, please take precaution.
Hi Jessie,

Kindly help us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 13:13:40
Subject: Refund approval. case ID 1162748

Hi Team,

Problem Statement : Refund approval.
Ticket id : 1162748
Order Date : 13-Apr-2020
Order ID: 8377612541
Tracking ID : FP04290001626
Total Price : kwd 80.7

Issue Description :The order was placed on 13-Apr-2020 and he raised a return request and he handed over the item to the courier partner as per the customer , but he did not receive the amount yet.

items detail:
Juniors Printed Long Sleeves T-shirt with Plain Jog Pants
Juniors Printed Long Sleeves T-shirt with Plain Jog Pants
Hello Kitty Printed T-shirt and Full Length Pyjamas - Set of 4
Avengers Print Long Sleeves T-shirt and Pyjama Set
Avengers Print Long Sleeves T-shirt and Pyjama Set
Snoopy Printed T-shirt with Full Length Jog Pants
Juniors Printed 4-Piece Sleepwear Set
Juniors Printed Round Neck T-shirt and Full Length Jog Pants
Juniors Printed Round Neck T-shirt and Full Length Jog Pants
Juniors Printed Round Neck T-shirt with Full Length Jog Pants
Juniors Printed Round Neck T-shirt with Full Length Jog Pants
Disney Cars Printed Long Sleeves T-shirt with Full Length Jog Pants
Juniors Printed Long Sleeves T-shirt with Jog Pants - Set of 2
Juniors Graphic Print T-shirt with Short Sleeves - Set of 2

Case history : The customer reached out to us on 6 Jun and since then the issue was pending.
Customer's history : the customer is with us since 4/13/20 and this is his first order with us.
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

________________________________
From: "Centrepoint" <[email-masked]<mailto:[email-masked]>>
To: "ammar asif" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 31 July, 2020 14:13:07
Subject: Email was not delivered to [email-masked]<mailto:[email-masked]>

Hi Ammar Asif,

The following message composed by you on ticket 1162748<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1162748&data=02%7C01%7Creddy.prasad%40landmarkgroup.com%7C81f63cfaec504775c5b008d8469f782f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637336998011425234&sdata=tsLYr%2FWkp071PY3RzfshxurXO1aHlAubX6OZWnTfhOg%3D&reserved=0> failed to reach the recipient [email-masked]<mailto:[email-masked]>.
Reason: "Message bounced - Temporary error.

" Message content:
Hi Team Problem Statement : Not shipped order / Refund approval. Ticket id : 1162748 Order Date : 13-Apr-2020 Order ID: 8377612541 Tracking ID : FP04290001626 Total Price : kwd 7.9 Issue Description :The order was placed on 13-Apr-2020 and he raised a return request and he handed over the item to the courier partner as per the customer , but he did not receive the amount yet. items detail: Juniors 4-Piece Printed T-shirt and Pyjama Set Case history : The customer reached out to us on 6 Jun and since then the issue was pending. Customer's history : the customer is with us since 4/13/20 and this is his first order with us. Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. Best Regards ammar asif

1162748:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Creddy.prasad%40landmarkgroup.com%7C81f63cfaec504775c5b008d8469f782f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637336998011435227&sdata=7XvGSYMw0LyTCvsn0nEAZYRJwHeuNh37F1eS85R3ZVE%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com