Subject: Re: Refund Approval #6489979354
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 23 Aug 2020 01:40:37 +0000

Approved for refund.

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 4:37:23 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Ksaconloc Returns <[email-masked]>; Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Refund Approval #6489979354

@Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]>

Please confirm if this order is in the warehouse.

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund this order.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, August 21, 2020 1:15 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Approval #6489979354
Importance: High

External email sender, please take precaution.

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1120160

Order Date:  May 8, 2020

Order ID: 6489979354 (Max Concept)

Tracking ID:  CRDSAL0019748020    (Return to Origin)

Total Price: SAR307.80

Issue Description: Customer reporting that he still not received the order and want to can cancel the order and get the refund.

Case history: Customer reached out to us on 22 Jun 2020. to deliver the order asap or or cancel it. we have escalated to SaudiPost to deliver the order. as we have not recived any update from them and the order has been returned to origin and still now the refund not processed.

Customer's history: Customer is with us since 2020 and has 3 completed order.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

Fauzan

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