Subject: FW: SDAD ON_VALIDATION_CANCELLED Refund 6488171901
From: Malik Ismail <[email-masked]>
To: Mohammed Athar <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Ala Hamood <[email-masked]>
Date: Sat, 22 Aug 2020 18:49:34 +0000

Hi Athar,

Please provide refund proof for order 6488171901 ASAP.

MOC case.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, August 5, 2020 4:21 PM
To: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: SDAD ON_VALIDATION_CANCELLED Refund 6488171901
Importance: High

External email sender, please take precaution.
Hi Mahmoud,

Any update on below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 August, 2020 23:00:23
Subject: Re: SDAD ON_VALIDATION_CANCELLED   Refund 6488171901

Hi Mahmoud,

As per hybris the refund has been done from our end on 08 Jul. But customer claiming that he still not received the amount. customer also has share bank statement.
Kindly check and update us with refund status.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 1 July, 2020 19:30:52
Subject: RE: SDAD ON_VALIDATION_CANCELLED   Refund 6488171901

Hi Shakeeb,

Noted.

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 1, 2020 5:10 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: SDAD ON_VALIDATION_CANCELLED Refund 6488171901

External email sender, please take precaution.
Hi Malik

Order : 6488171901
Transaction ID : P1000000000004704303
Amount to be refunded : SAR235.00

the customer account details

Account holder name: Iman Hamdan Bakht Al-Mahmadi
The bank's name: Al-Rajhi Bank
Branch name: University District 176
Account number: 176608010357869
IBAN format: SA5180000176608010357869
Account type: current

Best Regards
Shakeeb
________________________________

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 25, 2020 11:24:46 AM
Subject: SDAD ON_VALIDATION_CANCELLED    6488171901 1215868

Hi Team

Problem Statement: ON_VALIDATION_CANCELLED Refund issue

Order Date : May 2, 2020
ticket id : 1215868
Order ID: 6488171901
Total Price: SAR235.00
Identifier: SADAD
Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis

Best Regards
ala aldin

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com