Subject: Refund approval
From: Hemyar Nasser <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sat, 22 Aug 2020 08:11:43 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1402875 
Order Date: May 8, 2020 
Order ID: 6489853095 
Tracking ID: S001246837611 
Total Price: SAR 93.60 
Issue Description: the order cancelled before handed over to SHIPA . 
Case history: order issue 8-5-20 and cancelled without doing the refund to customer. 
Customer's history: customer ordered 2 ON_VALIDATION_CANCELLED ,1 order completed and this order which cancelled . 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Hemyar