Subject: RE: NDR items / Refund approval// 6479197738
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 22 Aug 2020 13:30:27 +0000

Hi Apoorv,

Please go ahead with the refund.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, August 21, 2020 4:33 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Algaili Ahmed <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: NDR items / Refund approval// 6479197738

External email sender, please take precaution.
Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 6:08:58 PM
Subject: NDR items / Refund approval// 6479197738

Hi Team

Problem Statement : NDR items / Refund approval

Order Date :  Apr 8, 2020

Order ID: 6479197738

Tracking IDs : 290086399422

Issue Description :  The customer placed order for 5 items and he has received only one item, we have checked with courier team and they confirmed the items have

been returned to WH.

The NDR items are:

162210673 - - Juniors Printed Sleeveless Bodysuit with Round N
162210680 - - Juniors Striped Closed Feet Romper with Long Sle
162083926 - - Juniors Solid T-shirt with Polo Neck and Short Sle
162080487 - - Lee Cooper Textured Denim Dungaree with Pocke

The cost of not delivered items: SAR 169

Case history : The customer reached out to us on 7th of June and since then the issue was escalated to WH but no action has been taken.

Customer's history : This is customer's first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com