Subject: Re: REFUND APPROVAL(6497062872)
From: Shakeeb Arsalan <[email-masked]>
To: Abhishek Bargaonkar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 22 Aug 2020 06:01:07 -0700 (MST)

Please rasie Jira as the RMA has been created by the system as NDR and ask them to process 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, August 17, 2020 10:42:22 AM 
Subject: REFUND APPROVAL(6497062872) 

Hi Team, 

Problem Statement: Refund Approval 
Ticket ID: 1246607 
Order Date:Jun 5, 2020 
Order ID:6497062872 
AWB: S001443096460 
Total Order Value: SAR 141.4 
Issue Description: This KSA order has been placed on Jun 05, 2020 and was returned back to the warehouse on Jul 09, 2020 and has been marked as NDR. RMA FOR NDR ORDER IS 33977405. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on Jun 22, 2020 and the same was escalated to Conloc WH multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: Customer has been shopping with us since Dec 31, 2019 and has a total of 4 completed orders with us valuing a total of SAR 642.2. 

Assistance Required: Request you to provide an approval of SAR 141.4 for this order and assist in closing this case. 
Thank you for your help! 

Regards, 
Abhishek