Subject: Re: sdad Refund issue //1277579 // 6488368755
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 22 Aug 2020 05:05:18 -0700 (MST)

Hi Malik, 

Order : 6488368755 
the refund was initiated on 16-07-2020 as pr hybris, However the customer is claiming that he did not receive the amount yet PFA and advise, 

Regards 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, August 20, 2020 11:01:18 AM 
Subject: sdad Refund issue //1277579 // 6488368755 

Hi Team 

Problem Statement: sdad Refund issue 

Order Date :May 3, 2020 
ticket id : 06747047 
Order ID: 6488368755 
Total Price: SAR423 
Identifier: SADAD 
Assistance Required: Need to check and refund 

Issue Description: The refund has been successful but customer still clime that he didn't receive any amount in his account 
and send his account statement and details 

Best Regards 
Ala Aldin