Subject: Re: Knet refund issue case id 8398049155
From: Shakeeb Arsalan <[email-masked]>
To: lessin kumar <[email-masked]>, Rashid Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Harish thakor <[email-masked]>, anju john <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 22 Aug 2020 04:52:28 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, August 20, 2020 12:24:17 PM 
Subject: Knet refund issue case id 1404915 

Problem Statement: Refund Not Processed 
Order Date : 18-Aug-2020 
Order ID: 8398049155 
Ticket ID: 03509026 
Assistance Required: Need refund for customer. 

The order was placed on 18-Aug-2020 but the order got cancelled on validation and money got deducted and not refunded yet. 

please do needful. 

Best regards 
Ammar Asif