Subject: Re: Need refund approval
From: Shakeeb Arsalan <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 22 Aug 2020 04:30:47 -0700 (MST)

The RMA has been created and processed, but till now the refund has not been initiated 
if after 24 hrs the refund is not initiated raise Jira 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, August 20, 2020 12:54:12 PM 
Subject: Need refund approval 

Dear Team, 

Problem Statement: Not refunded 
Order Date: Jul 28, 2020 
Order ID: 6212128233 
Tracking ID: CRDSAL0048431220 
Site: Online Shopping at Max 
Total Price: SAR198.81 

Assistance Required: Need refund approval 

Issue Description : Customer placed order on Jul 28, 2020, of 14 items, and order was shipped on Jul 28, 2020. 
As per Hybris: The order status is SHIPPED and IN_PROGRESS. 
As per tracking Shipment: The order has been Return to Origin (Approval is attached) 
The customer: The customer is complaining about late delivery and demanding refund. 

Case History: The customer reached out to us on the 18 of August for the follow up for the refund. 

Customer's History: The customer has placed his 5th order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Hafizullah