Subject: Re: refund approval case ID 1309242
From: Shakeeb Arsalan <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 22 Aug 2020 04:21:44 -0700 (MST)

As the mentioned items have been collected under the pickup ref C15107C 
But the RMA has been cancelled 
So create another RMA for the same items and same reason and ask Jira to peocess as the items has already been collected by the courier. 

Note: be cleare with ur escalations as it is confusing (here u mentioned it is not shipped order) and on freshdesk (u mentioned to conloc that late delivery to the shipper ) 
that is why u are not getting orper answers 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, August 13, 2020 11:37:26 AM 
Subject: refund approval case ID 1309242 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1309242 
Order Date : Mar 12, 2020 
Order ID: 6469498271 
Tracking ID: S000613333558 
Return Tracking ID: 45755878011;C15107C 
Total Price : 187 KSA 

Issue Description : 
The order was placed on Mar 12, 2020 and he raised a return request and the courier team had picked up the items but we do not know if the items were delivered to WH or not 

items detail: 
162042970 - - Printed Dress with Round Neck and Short Sleeves SAR 40.00 
162139985 - - Textured Sleeveless Denim Dress with Knot Detail SAR 67.00 
162348874 - - Rose Print Round Neck Sleeveless Dress with Bow SAR 50.00 
162041420 - - Textured Ballerinas with Bow Applique Detail SAR 30.00 

Case history : The customer reached out to us on 17 Jul 2020 and since then the issue was pending. i escalated to conloc team but there was no relevant response. 

Customer's history : the customer is with us since 08/08/19 and this is his 10th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif