Subject: Re: Refund approval/ 6473754640
From: Shakeeb Arsalan <[email-masked]>
To: Asjad Hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 22 Aug 2020 03:53:27 -0700 (MST)

Please Create RMA as Undelivered to customer & raise to Jira to process and mention the same in the descreption 

Regards 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, August 20, 2020 2:45:50 PM 
Subject: Refund approval/ 6473754640 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1258999 

Order Date :Mar 28, 2020 

Order ID: 6473754640 

Tracking ID : S000736700892 

Total Price : SAR559.00 

Issue Description : The Customer placed the order on Mar 28, 2020 , and it is pending since then, the order was marked as delivered 4/4/20 , However the customer is complaining that he has not received the order and while tracking on shipa website we find that the Package Returned. 
Case history : The customer reached out to us before two months and since then the issue was escalated to conloc team and they have confirmed with us that the order has been received at warehouse. 

Customer's history : the customer is with us since 3/28/20 and this is his third order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Asjad.