Subject: Re: Refund approval./ 6490882400
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 22 Aug 2020 03:44:03 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, August 20, 2020 3:47:40 PM 
Subject: Refund approval./ 6490882400 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1078447 

Order Date : 11/5/2020 
Order ID: 6490882400 
Tracking ID : FP05121000748 
Total Price : SAR250.00 
Concept : BABYSHOP 

Issue Description : The Customer placed the order on 11/5/2020 and it is pending since then, On 5/15/20 the order was marked as delivered , However the customer is claiming that he has not received the order. 
Case history : The customer reached out to us three months ago and since then the issue was escalated to the courier team many times but we got no response from them. 

Customer's history : the customer is with us since 5/11/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.