Subject: Re: Refund approval. 8376670844
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 22 Aug 2020 03:20:31 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, August 20, 2020 4:08:50 PM 
Subject: Refund approval. 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 931773 

Order Date : Apr 9, 2020 

Order ID: 8376670844 

Tracking ID : 100041295181 

Total Price : KWD60.90 

Concept : BABYSHOP 

Issue Description : The Customer placed the order on Apr 9, 2020 , and it is pending since then, on 4/23/20 the order was marked as delivered, However the customer is claiming that he has not received the order. 
Case history : The customer reached out to us three months ago since then the issue was escalated to the courier team many a times but got no response from them . 

Customer's history : the customer is with us since 4/9/20 : and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad