Subject: Re: Collection status and refund approval: Case id - 1248501 Order ID: 8388799569
From: Shakeeb Arsalan <[email-masked]>
To: Ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>, midhun madhu <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 22 Aug 2020 03:05:44 -0700 (MST)

Hi Team, 

Order : 8388799569 
RMA - 43260126 
Returned Item: 162032164 Juniors Lake Rocking Walker 
Issue descreption : PFA as the customer is claiming that the item mentioned above that he hars requested to be returned has been collected from him, However there is no tracking ID on hybris neither the customer provided one, 

Please check if the item has been returned to your side and advise. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 17 August, 2020 17:48:41 
Subject: Collection status and refund approval: Case id - 1248501 Order ID: 8388799569 

Hi Team, 

Please note that the customer has claimed that the items for the below order have been collected and shared the return slip. 

Problem Statement: Items collected however collection status is not clear 

Case id - 1248501 
Order Date: 6/21/2020 
Order ID: 8388799569 

RMA - 43260126 
Item: 162032164 Juniors Lake Rocking Walker 
Item cost: KWD 22.00 
​ 
Assistance Required: Please find the below-attached return slip and do assist us to get the refund processed. 
Regards, 
Manish