Subject: Re: Customer complaining regarding wrong order delivered at the store - 7696382105
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 22 Aug 2020 02:45:55 -0700 (MST)

Hi Team, 

Order Number: 6214610717 
Store Code : Max60001 
Can you please provide Proof of collection as the customer is claiming that he did not collcet the order and was promised that the order will be delivery to his end. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, August 20, 2020 6:22:31 PM 
Subject: Customer complaining regarding wrong order delivered at the store - Ticket ID 1379447 

Dear Team, 

With regards to Order ID 7696382105, the customer is complaining that he visited the store to collect his order, but the package was wrong. He contacted the store manager for the same and the manager asked his address and confirmed that he will track the original package and will get it delivered to the customer. 

As per the Hybris, the collection was completed on Aug 13. The customer came to us on Aug 12 and on Aug 15 escalated the issue to WH to check wtih the store team. 

No response received yet for the same. The customer has placed the order as a Guest. 

Regards, 
Nikhil.