Subject: Re: Refund approval./ 6206806669
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 22 Aug 2020 02:28:11 -0700 (MST)

Hi Jessie, 

Please assist. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, August 2, 2020 7:12:38 PM 
Subject: Re: Refund approval./ 6206806669 

Hi jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 2 August, 2020 17:55:23 
Subject: Refund approval./ 6206806669 

Hi Team, 

Problem Statement : Refund approval. 

Ticket id : 1311158 

Order Date : Jul 8, 2020 

Order ID: 6206806669 

Tracking ID : S001859698803 

Total Price : SAR305.10 

Issue Description : The Customer placed the order on Jul 8, 2020 , and it is pending since then, 7/11/20 the order was marked as delivered, However the customer is complaining that he has not received the order. 
Case history : The customer reached out to us on 18 Jul 2020 and since then the issue was escalated to the shipa and they have confirmed with us that the order was delivered to the customer whose number is: 966553292766 while the registered number of the customer is: 502521742 and the customer has confirmed with us that the registered contact number is correct . 

Customer's history : the customer is with us 11/3/18 and this is his fifth order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.