Subject: Re: Refund approval: Ticket id: 1268397 Order Number: 9789959213
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 22 Aug 2020 00:54:14 -0700 (MST)

Any update? 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 17 August, 2020 17:39:18 
Subject: Re: Refund approval: Ticket id: 1268397 Order Number: 9789959213 

Please note that the customer is still reporting that he has not received his order as it seems the shipment has been delivered to the wrong customer. 

Please do the needful as the customer is chasing us on a daily basis. 

From: "Seeta Seeta" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 9 August, 2020 15:37:38 
Subject: Re: Refund approval: Ticket id: 1268397 Order Number: 9789959213 

as per the status the order is marked as delivered. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 9 August, 2020 11:53:06 
Subject: Refund approval: Ticket id: 1268397 Order Number: 9789959213 

Hi Team 

Problem Statement: Order not delivered to the customer / Refund approval. 

Ticket id: 1268397 
Order Number: 9789959213 
Order Created: 6/28/2020 
AWB - FP0701000782 

Total Price: AED 124.00 + AED 80.00 (Voucher amount) = AED 204.00 

Issue Description: The Customer placed the order on 6/28/2020 and it is pending since then. 

Case history: The customer reached out to us on 6/28/2020 and since then the issue was escalated to the LMG courier team but no action has been taken. 

Customer's history: The customer is with us since 3/27/2020and this is his 2nd order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish