Subject: RE: Knet refund issue case ID 8396290329
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Sat, 22 Aug 2020 07:31:53 +0000

Hi,

Refund done on 17th August

IP Address37.39.9.145Batch ID-1
Transaction Date/TimeMon Aug 17 22:25:30 AST 2020Post Date0817
Transaction ID202023053834876Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******1670Card ExpirationJan , 2023
Transaction Amount25.500Currency Code414
Merchant Track ID159685983400067726Result CodeCAPTURED
Host Response00Authorization Code958099
AVS ResponseCVD2 Validation Repsonse
Reference ID023097001267STAN ID789670
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan
Sent: Saturday, August 15, 2020 9:53 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Knet refund issue case ID 8396290329

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 15, 2020 11:28:01 AM
Subject: Knet refund issue case ID 1388174

Problem Statement: Refund Not Processed
Order Date : Aug 8, 2020
Order ID:8396290329
Assistance Required: Need refund for customer.
Ticket ID on Hybris: 03487013

The order was placed on Aug 8, 2020 but the order was cancelled on validation and money got deducted

please do needful.

Best regards
Ammar Asif

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