Subject: Late Shipping - 2000030598
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 21 Aug 2020 06:59:49 -0700 (MST)

Hi Team, 

Kindly assist in shipping out and arranging the delivery for the below order. Warehouse details are not available in Egypt Matrix at this time. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, August 16, 2020 7:15:55 PM 
Subject: Late Shipping // 1374119 // 2000030598 

Dear Team, 

Problem Statement: Late Shipping 
Order Date: Aug 3, 2020 
Order ID:2000030598 
Tracking ID: NO CONSIGNMENT 

Assistance Required: Need Urgent Delivery 

Issue Description: The customer placed the order on Aug 3, 2020, and till now he has not received the order. As per the hybris, NO CONSIGNMENT 
The customer is chasing us for his order so we request you to expedite the delivery date asap. 

Best Regards, 
Ala Aldin