Subject: Re: Refund approval Order ID: 8374696611
From: Seeta Seeta <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 21 Aug 2020 06:41:36 -0700 (MST)

Ebrahim, 

In the below case, first you have to raise Jira for deleting the My Credit and once it's done then ask the customer to provide us with his bank details so we can arrange the manual refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, August 21, 2020 4:00:30 PM 
Subject: Refund approval Order ID: 8374696611 

Hi Team 

Problem Statement : Refund approval. 

Order Date : Mar 28, 2020 
Order ID: 8374696611 
Tracking ID : 100040977834 
Total Price : 44.07 

Issue Description : The Customer placed the order on Mar 28, 2020, The customer says that he does not want the refund as My Credit and wants it as cash to his bank account . 

Case history : The customer reached out to us on 10th of Aug. 

Customer's history : the customer is with us since 3/28/2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb