Subject: Re: refund approval of missing item case ID 1280176
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 21 Aug 2020 06:39:03 -0700 (MST)

Hi Team, 

With reference to order number 8390056146, the customer placed the order for 8 items and as per the hybris all items have been collected by the customer. However, the customer is claiming that out of 8 items he didn't receive 153339613 - - Weina Drive-n-Play Walker KWD 11. 

The agent has already escalated the case to concern team but we didn't receive any update from them. So we request you kindly look into concern and assist us with the case. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, August 21, 2020 4:10:33 PM 
Subject: refund approval of missing item case ID 1280176 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1280176 

Order Date : Jun 28, 2020 
Order ID: 8390056146 
Tracking ID: 202006301677487 

Total Price : KWD11.00 

Issue Description: With the reference order ID 8390056146 and tracking ID 202006301677487 , the customer has placed his order on Jun 28, 2020. but the customer received incomplete order. 
he is looking for his missing item. 
153339613 - - Weina Drive-n-Play Walker KWD11.00 
Units:1 
BABYSHOP Centrepoint21115 

Case history : The customer reached out to us on 2 Jul 2020 and since then the issue was pending. i escalated to WH bot no response 

Customer's history : the customer is with us since 6/28/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif