Subject: Re: C&C confirmation 8385703993
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 21 Aug 2020 06:18:54 -0700 (MST)

Hi Team, 

With reference to the order number 8385703993, the order was placed on 2nd June and till now the order status is READY_TO_SHIPPED. We have escalated the case to the store team and they have confirmed to us that they have not received the order in the store. 

Now the customer is constantly chasing us for his order, We request you to check this case on priority and assist us wth the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "srgsalmiya" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "youraj kinhikar" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, August 21, 2020 5:51:33 PM 
Subject: RE: C&C confirmation 8385703993 

Hi, 

We did not receive this order. 

From: Seeta Seeta [mailto:[email-masked]] 
Sent: Friday, August 21, 2020 1:24 PM 
To: Youraj Kinhikar <[email-masked]>; Reddy Prasad <[email-masked]>; SRG Salmiya <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: C&C confirmation 8385703993 

External email sender, please take precaution. 

Hi Youraj, 

Can you please check this case, as till now we have not receive any update from the concerned team and the order is pending since 2nd June. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 20, 2020 4:47:47 PM 
Subject: Re: C&C confirmation 8385703993 

Any update on the below concern? 

From: "Youraj Kinhikar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "SRG Salmiya" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cpkuwait" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "Midhun Madhu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 10 August, 2020 21:49:47 
Subject: Re: C&C confirmation 8385703993 

[ mailto:[email-masked] | @SRG
 Salmiya ] please revert. 

[ mailto:[email-masked] | @Reddy
 Prasad ] FYI 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=02%7C01%7Csrgsalmiya%40landmarkgroup.com%7C614ba0235fb34dda731e08d845bc4ffb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637336022426292177&sdata=QQutYtywi5Te6b5ipZheoElYM7pzbooCRMO%2FHqUafC0%3D&reserved=0 | 
Outlook for Android ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 10, 2020 6:21:10 PM 
To: Youraj Kinhikar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C confirmation 8385703993 

External email sender, please take precaution. 

Hi Youraj, 

Order Number: 8385703993 

Order Created: 6/2/2020 

Store: Babyshop21118 

Please confirm, has the order mentioned above been received at the store & collected by customer ? 
till now the status on hybris is READY_TO_SHIPPED 

Regards 
Shakeeb 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 4 July, 2020 17:43:27 
Subject: Order not shipped form the warehouse: Case id - 1196397 Order Number: 8385703993 

Hi Team, 

Any update on the below concern? 

Problem statement: Order not shipped from the warehouse to the store 

Case id - 1196397 

Order Number: 8385703993 

Order Created: 6/2/2020 

Order Delivery Mode: Store pickup 

Store: Babyshop21118 

Assistance required: Urgent delivery to the store and update the order status as ready for pick up 

Kindly note that the above order is still not delivered to the store and its consignment status is READY_TO_SHIPPED. 

Kindly expedite the process so that it could be ready for pickup as soon as possible. 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com