Subject: Re: Knet refund issue case ID 1388174
From: Apoorv Joshi <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 21 Aug 2020 04:53:58 -0700 (MST)

Hi Ammar, 

Refund processed on Aug 17, 2020 to KNET. Please inform customer and resolve case if not already done. 

Regards, 
Apoorv 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, August 15, 2020 11:28:01 AM 
Subject: Knet refund issue case ID 1388174 

Problem Statement: Refund Not Processed 
Order Date : Aug 8, 2020 
Order ID:8396290329 
Tracking ID: na 
Assistance Required: Need refund for customer. 
Ticket ID on Hybris: 03487013 

The order was placed on Aug 8, 2020 but the order was cancelled on validation and money got deducted 

please do needful. 

Best regards 
Ammar Asif