Subject: Re: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 21 Aug 2020 03:27:24 -0700 (MST)

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, August 20, 2020 4:46:41 PM 
Subject: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions 

Order Date : ​Aug 20, 2020 
Order ID: ​8398425862 
Total Price: ​KWD27.40 

Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah