Subject: Refund Approval - 6486508000
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abdulaziz Ghilan <[email-masked]>
Date: Fri, 21 Aug 2020 02:55:03 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 925742 
Order Date: 27 Apr 2020 
Order ID: 6486508000 
Tracking ID: FP04281000664, 45946143994 
Total Price: SAR 394 
Issue Description: Order placed on 27 Apr, 2020. The order was shipped out under 2 separate shipments. One is showing delivered on April 30, 2020 and the other was delivered on May 5, 2020. Customer is reporting not receiving the following items in this order which were sent under AWB: FP04281000664 - 

161200251 - - Skechers Low Top Lace Up Walking Shoes 
161913138 - - Skechers Walking Lace-Up Sneakers 

The cost of missing items is SAR 294. 

Customer is insisting we get the refund processed asap. 

Case history : The customer reached out to us on June 21, 2020 and the same was escalated to warehouse regarding the same multiple times however, we received no response for the same. 

Customer's history: Customer is shopping with us since April 2020 and have 6 completed orders at this time. Total value of completed orders is SAR 3000.90 

Assistance required : We request you to assist in getting refund approval for SAR 294 so that we can close the case. 

Thank you for your help! 
Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "ksalmglogistics Rydconloc" <[email-masked]>, "Cashier Olmriyadh" <[email-masked]>, "Olm Riyadh" <[email-masked]>, "ramesh gottimukkala" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Bm olmriyadh" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Mohammad Hameed Mohammad Fasi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]>, "Abdulaziz Ghilan" <[email-masked]> 
Sent: Wednesday, August 5, 2020 9:23:36 PM 
Subject: Re: POD #FP04281000664 

Hi All, 

Any update ? 

From: "Arish Laila" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "ksalmglogistics Rydconloc" <[email-masked]>, "Bm olmriyadh" <[email-masked]>, "Olm Riyadh" <[email-masked]>, "Cashier Olmriyadh" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Mohammad Hameed Mohammad Fasi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 20:06:55 
Subject: RE: POD #FP04281000664 

[ mailto:[email-masked] | @Bm olmriyadh ] - Dear Dinesh please check and update mention shipment delivery status with POD 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Wednesday, June 24, 2020 5:10 PM 
To: ksalmglogistics Rydconloc <[email-masked]>; ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: POD #FP04281000664 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly share the POD of the below details. 

Tracking ID: FP04281000664 

Order No: 6486508000 

Regards, 

Fauzan 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 24 June, 2020 11:13:18 
Subject: POD 

Hi Team, 

Problem Statement: POD 

Order Date : 24 Apr 2020 

Order No: 6486508000 
Tracking ID: FP04281000664 

The order status shows delivered but customer is claiming he didn't receive this shipment kindly provide us by Proof Of Delivery , 

Regards, 
Shafeeque 

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