Subject: Re: Refund has been done but the customer is complaining that he did not receive yet
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 21 Aug 2020 02:21:51 -0700 (MST)

Hi Malik, 

Any update on below case. Customer is insisting that he still not received the refund. 

Thank you for help. 

Regards. 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 9 August, 2020 23:45:47 
Subject: Refund has been done but the customer is complaining that he did not receive yet 

Hi Malik. 

With reference to order # 6487854413 
RMA: 33727131 

The refund has been from our end on 29 May 2020 . But customer is claiming that he still not received the refund. Kindly check and and update us the refund status. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 15 July, 2020 12:06:08 
Subject: Refund has been done but the customer is complaining that he did not receive yet 

Hi Team 

Problem Statement: Refund has been done but the customer is complaining that he did not receive yet 

Order Date : May 1, 2020 
Order ID: 6487854413 
Tracking ID: S001136297006 
RMA : 33727131 
Assistance Required: Need to check and refund 

Issue Description: The order was NDR and refund has been done successfully on 29/05/2020 but the customer is complaining that he did not receive the amount and he continues demanding refund and he sent for us Bank statement so we request to check this order. 

Regards 
Hafizullah