Subject: Re: Late Shipping - Ticket ID 1361041
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>, jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 21 Aug 2020 02:20:31 -0700 (MST)

Hi Team, 

With reference to the order number 7692025049, the order was placed on 11th July and till now the order status is In Progress. The agent has already escalated the case to the Aramex team and they have confirmed that they didn't receive any shipment from our end. 

So we request you to look into this case and provide us the refund approval as the customer is chasing us for his refund now. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, August 21, 2020 11:27:38 AM 
Subject: Late Shipping - Ticket ID 1361041 

Dear Team, 

Problem Statement: Late Shipping 
Order Date : 11/07/2020 
Order ID: 7692025049 
Tracking ID: 45443053121 

Issue Description: As per the Hybris the shipment is shipped on 27/07/2020, but as per the online tracking the shipment is not handed over to Aramex team. 

Please find attached Aramex confirmation that the shipment was not picked by them, 

The customer has placed her 1st order with us. The customer contacted us on Aug 08, and the same has been escalated to WH but there is no response. 

Kindly assist. 

Regards, 
Nikhil.