Subject: Refund Approval #6489979354
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 21 Aug 2020 02:15:06 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1120160 
Order Date: May 8, 2020 
Order ID: 6489979354 (Max Concept) 
Tracking ID: CRDSAL0019748020 (Return to Origin ) 
Total Price: SAR307.80 

Issue Description : Customer reporting that he still not received the order and want to can cancel the order and get the refund. 

Case history : Customer reached out to us on 22 Jun 2020. to deliver the order asap or or cancel it. we have escalated to SaudiPost to deliver the order. as we have not recived any update from them and the order has been returned to origin and still now the refund not processed. 

Customer's history : Customer is with us since 2020 and has 3 completed order. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Fauzan