Subject: Refund approval.
From: Haithm Saeed <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 21 Aug 2020 02:01:44 -0700 (MST)

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 1403209 
Order Date : May 7, 2020 
Order ID: 6489757433 
Tracking id: S001209910206 

Total Price : SAR249.00 

Issue Description : The Customer placed the order on May 7, 2020 and it is pending since then the order was marked as "SHIPPED" and we are unable to track this order . However till now the order not delivered to customer. 

Case history : The customer reached out to us on 19th of August. 

Customer's history : The customer is having only one this order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
HAitham