Subject: Re: Knet Refund/ On Validation Cancelled Order ID: 8397816727
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 21 Aug 2020 02:00:57 -0700 (MST)

Hi Malik, 

With reference to the order number 8397816727, the order is cancelled on validation and the amount is also captured. Please look into this case and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, August 21, 2020 1:53:33 PM 
Subject: Knet Refund/ On Validation Cancelled Order ID: 8397816727 

Hi Team 

Problem Statement : On Validation Cancelled 

Ticket id : 03497029 
Order Date : Aug 16, 2020 
Order ID: 8397816727 
Total Price : 30.20 

Issue Description : The Customer placed the order on Aug 16, 2020, and it is pending since then, The order was marked as on validation cancelled, However the amount has been captured and till now the refund has not been initiated. 

Regards 
Ebrahim Hageb